In case of any grievance / complaint, clients are requested to follow the grievance redressal mechanism as detailed below:

Step 1: Approach the Research Analyst

Clients may first approach the Research Analyst directly to register their complaint:

Name: Rajesh Sudhakar Prabhudesai, Research Analyst

Email: Compliance@ra.rajeshprabhudesai.com

Contact: +91 7304086200 (Working Hours – Mon-Sat | 10:00 AM to 7:00 PM)

Address: A2 Ashirvad Sitaram Keer Marg Mahim, Mumbai, Maharashtra, 400016

While lodging the complaint, the client is advised to mention their full name, contact details, PAN, and nature and details of the complaint, accompanied by supporting documents, if any.

The Research Analyst (RA) shall be responsible to resolve grievances promptly and in a transparent manner within the timelines prescribed by SEBI from time to time (currently 21 calendar days).

Step 2: SEBI SCORES Portal

If no response is received from the RA within the prescribed timeline from the date on which the complaint had been lodged, or if the resolution provided is unsatisfactory, the client may lodge grievances through SEBI’s SCORES platform.

Filing complaints on SCORES platform is easy and quick:

1. Register on the SCORES portal at https://scores.sebi.gov.in
2. Mandatory details for filing complaints on SCORES are: Name, PAN, Address, Mobile Number, and Email ID.
3. For any queries, feedback, or assistance, please contact the SEBI Office Toll Free Helpline at 1800 22 7575 / 1800 266 7575.
4. Benefits include effective communication and speedy redressal of grievances.

Step 3: ODR Portal

If the client remains dissatisfied with the outcome of the SCORES complaint, the client may consider Online Dispute Resolution (ODR) through the Smart ODR portal at https://smartodr.in for resolution.